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Stephanie Cuevas

@stephaniecuevas

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Analytical QA and sales operations professional fluent in English and Spanish.

United States

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What I'm looking for

I seek roles where I can apply QA and data-auditing skills to improve processes, work cross-functionally, and support data-driven decision-making in a collaborative, compliance-focused environment.

I am a detail-oriented professional with experience in quality assurance, sales operations, and data analysis across customer experience and sales environments. I have designed call monitoring formats, led calibration sessions, produced internal reports, and implemented process improvements while supporting training and cross-functional teams.

I excel at data auditing, reconciliation, and maintaining compliance with sensitive information, using tools such as Excel, Google Sheets, Genesys, CRM systems, SAP, and PowerBI. I bring strong organizational skills, time management, and a track record of improving data quality and operational performance.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst

CEMEX

Aug 2020 - Aug 2025 (5 years)

Designed and enhanced call monitoring formats and quality standards for the Customer Experience team across the US; monitored interactions, tracked trends, and delivered reports that informed process improvements and training materials.

Quality Assurance Excel Genesys Reporting Process Improvement Training

Travel Counselor

Vacations To Go

Dec 2019 - Mar 2020 (3 months)

Handled high-volume inbound calls to assist clients with cruise bookings and travel packages, maintained client relationships, and provided recommendations while staying current on travel advisories.

Customer Service Client Relations Product Knowledge Time Management

National Life Sales Rep

Amica Life Insurance

Jun 2013 - Jun 2019 (6 years)

Managed a high-volume outbound pipeline (~65+ calls/day) using consultative sales to recommend life insurance products and coordinated with underwriting and customer service to process applications and maintain compliance.

Outbound Sales Consultative Selling Pipeline Management Licensing Compliance Underwriting CRM

Customer Service Manager

Walmart

May 2010 - May 2013 (3 years)

Supervised front-end operations, trained staff, performed register audits, resolved customer issues, and managed inventory and product displays to optimize impulse sales.

Team Supervision Customer Service Cash Handling Inventory Management Training Merchandising

Inside Sales Professional

CEMEX

Managed accounts in the Florida region through outbound/inbound outreach and CRM follow-ups; created and updated contracts, managed invoicing and payment collection, and reconciled account records to ensure accurate financials.

Inside Sales CRM Account Management Invoicing Pricing