Stephanie Cuevas
@stephaniecuevas
Analytical QA and sales operations professional fluent in English and Spanish.
What I'm looking for
I am a detail-oriented professional with experience in quality assurance, sales operations, and data analysis across customer experience and sales environments. I have designed call monitoring formats, led calibration sessions, produced internal reports, and implemented process improvements while supporting training and cross-functional teams.
I excel at data auditing, reconciliation, and maintaining compliance with sensitive information, using tools such as Excel, Google Sheets, Genesys, CRM systems, SAP, and PowerBI. I bring strong organizational skills, time management, and a track record of improving data quality and operational performance.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
CEMEX
Aug 2020 - Aug 2025 (5 years)
Designed and enhanced call monitoring formats and quality standards for the Customer Experience team across the US; monitored interactions, tracked trends, and delivered reports that informed process improvements and training materials.
Travel Counselor
Vacations To Go
Dec 2019 - Mar 2020 (3 months)
Handled high-volume inbound calls to assist clients with cruise bookings and travel packages, maintained client relationships, and provided recommendations while staying current on travel advisories.
National Life Sales Rep
Amica Life Insurance
Jun 2013 - Jun 2019 (6 years)
Managed a high-volume outbound pipeline (~65+ calls/day) using consultative sales to recommend life insurance products and coordinated with underwriting and customer service to process applications and maintain compliance.
Supervised front-end operations, trained staff, performed register audits, resolved customer issues, and managed inventory and product displays to optimize impulse sales.
Inside Sales Professional
CEMEX
Managed accounts in the Florida region through outbound/inbound outreach and CRM follow-ups; created and updated contracts, managed invoicing and payment collection, and reconciled account records to ensure accurate financials.
Education
Degrees, certifications, and relevant coursework
Stephanie hasn't added their education
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Tech stack
Software and tools used professionally
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