Ashleigh Yancey

Managed high-volume luxury requests for major card partners, led recruitment and training, oversaw payroll and workflows, and delivered rapid-turnaround booking solutions while maintaining PCI compliance and high member satisfaction.

Established and led the luxury concierge division, recruiting and training staff, managing VIP and corporate client relationships, and implementing retention strategies that drove revenue growth and service consistency.

Served as primary client intake contact, managed case documentation and billing, administered Clio Grow/Manage, supported recruitment/onboarding, and performed paralegal tasks to advance case progress and firm operations.

Greeted and checked in guests, managed reservations and billing, coordinated with housekeeping, and delivered hospitality-focused service to enhance guest experience and repeat bookings.

Handled high-volume inbound/outbound calls for health insurance pre-screening, verified client eligibility, and transferred qualified leads to agents while maintaining compliance and customer retention.

Acted as first point of contact, managed appointments and transactions, assisted with events and beverage service, and independently opened and closed the location to maintain operational readiness.

Managed front desk operations and performed eyelash extension services, ensuring accurate scheduling, transactions, and high client satisfaction in a boutique environment.

Managed guest check-ins/outs and reservations, resolved guest requests, handled payments, and maintained accurate billing and room assignments in an upscale hotel setting.

Oversaw front desk operations, trained and supervised staff, managed inventory and POS duties, and ensured adherence to brand service standards to drive client satisfaction.

Delivered personalized customer service and drove sales through product knowledge, upselling, visual merchandising, and maintaining brand presentation and POS accuracy.

Attended Barry University from January 2019 to 2023 and completed undergraduate studies.

Completed coursework at Waubonsee Community College from September 2016 to December 2018.

Attended Bolingbrook High School; completed secondary education coursework through January 2017.