Open to opportunities

Ahmed El-Ashry

@ahmedel-ashry

Client experience & operations professional | 7+ yrs in financial services, insurance & luxury hospitality | Relationship-driven, detail-obsessed

United States

Message

What I'm looking for

I'm seeking a supervisory role in guest experience, client service, and operations where I can lead teams, improve service delivery, train staff, and apply strong financial and administrative controls.

At The Ivy Hotel, I manage luxury reservations, guest preferences, inventory, and daily financial transactions for a Michelin Key–recognized boutique property while training junior team members and supporting front-office operations.

I've also delivered client onboarding, account implementation, accounts receivable recovery, and sensitive financial-service support at Carson Group, Guardian Life, Aerotek, and Vanguard. I bring a service-first approach grounded in accurate records, clear communication, financial controls, and practical cross-functional problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

The Ivy Hotel

Jun 2025 - Present (1 year 2 months)

Serve as senior operational liaison for a Michelin-recognized luxury boutique property, managing daily guest interactions and reservation operations. Lead training and onboarding of junior team members and reconcile guest folios with accuracy.

Oracle Opera Guest Relations Training Inventory Management