Jasmine Purifoy

Provided luxury-standard client care for the Chanel Project using Genesys Cloud, supporting product inquiries, order assistance, and boutique availability. Maintained accurate documentation, QA/performance standards, and coordinated with boutiques to meet elevated client expectations.

Delivered inbound Medicare support for billing, eligibility, and plan benefits while updating member accounts and following documentation procedures. Resolved escalations with accuracy, patience, and professionalism to ensure compliance.

Directed hotel operations across front desk and housekeeping while driving guest satisfaction. Managed payroll, hiring, scheduling, performance reviews, and maintained SOP compliance through inspections and issue resolution.

Supervised daily front office operations and ensured adherence to brand standards while supporting occupancy targets. Trained and coached staff, managed scheduling, and handled group reservations, communication, and guest relations.

Led front desk shifts and ensured SOP compliance while delivering guest support and resolving service issues. Trained new staff and supported continuous performance improvement to maintain a welcoming guest experience.

Operated an entrepreneurial beauty venture and managed business operations while the business is currently paused/inactive.

Completed business administration and management coursework at Ivy Tech Community College in 2019–2020 and again in 2021.

Completed criminal justice studies with a pre-law minor at Indiana State University from 2015 to 2017.

Earned a high school diploma in Indianapolis, Indiana.