Heaven Grace
@heavengrace
Hospitality and administrative leader driving guest experience, operations, and digital audience growth.
What I'm looking for
I am an administrative and hospitality professional with 15+ years of front-of-house operations, customer service, and digital engagement experience. I have led high-end hospitality teams, managed fast-paced administrative duties, and grown an engaged Instagram community to 115K+ followers while creating retreats, courses, and brand partnerships.
I excel at coordinating reservations and reception, streamlining workflows to boost service efficiency, and supervising daily operations including cash handling and staffing. I seek client-facing or coordination roles in media, creative, or entertainment industries where my hospitality, communication, and operational strengths drive exceptional results.
Experience
Work history, roles, and key accomplishments
Receptionist
Maxime’s Club
Apr 2025 - Present (9 months)
Manage front desk operations including guest greeting, visitor verification, bookings, headcounts, and lost property to ensure seamless guest flow and uphold club standards in grooming and conduct.
Founder & Social Media Strategist
Mrs & Mrs
Oct 2016 - Present (9 years 3 months)
Grew an engaged Instagram community to 115K+ followers and averaged 3M monthly views through content creation and brand storytelling; developed and led retreats, virtual courses, and secured brand partnerships to expand visibility and revenue.
Reservationist
Jean-Georges Central Park
Jan 2023 - Jan 2025 (2 years)
Handled high-volume reservations and coordinated guest lists to ensure smooth dining operations, streamlining booking workflows and improving team communication to enhance guest satisfaction.
Office Manager & Operations Associate
Flashdancer’s Gentlemen’s Club
Jan 2016 - Apr 2020 (4 years 3 months)
Supervised daily operations including cash handling, ticketing systems, staff scheduling, and supply coordination, maintaining operational consistency and high service standards to boost customer experience.
Maître D’
Bar Americain
Jan 2012 - Jan 2016 (4 years)
Managed seating charts, reservations, and guest interactions to optimize dining flow and collaborated with service and kitchen teams to maintain an upscale dining environment.
Sales Gallery Coordinator
Hilton Grand Vacations
Jan 2011 - Jan 2012 (1 year)
Scheduled tours, handled inquiries, and supported daily gallery operations, improving efficiency through clear communication and client support.
Education
Degrees, certifications, and relevant coursework
Monroe College
Associate Degree in Business Administration, Business Administration
2007 - 2009
Completed an associate degree in Business Administration at Monroe College from September 2007 to June 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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