Open to opportunities

Heaven Grace

@heavengrace

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Hospitality and administrative leader driving guest experience, operations, and digital audience growth.

United States

Message

What I'm looking for

I seek client-facing or coordination roles in media/creative/entertainment that value hospitality-driven operations, strong communication, and growth-focused digital engagement.

I am an administrative and hospitality professional with 15+ years of front-of-house operations, customer service, and digital engagement experience. I have led high-end hospitality teams, managed fast-paced administrative duties, and grown an engaged Instagram community to 115K+ followers while creating retreats, courses, and brand partnerships.

I excel at coordinating reservations and reception, streamlining workflows to boost service efficiency, and supervising daily operations including cash handling and staffing. I seek client-facing or coordination roles in media, creative, or entertainment industries where my hospitality, communication, and operational strengths drive exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Maxime’s Club

Apr 2025 - Present (9 months)

Manage front desk operations including guest greeting, visitor verification, bookings, headcounts, and lost property to ensure seamless guest flow and uphold club standards in grooming and conduct.

Visitor Verification Lost & Found Microsoft Word Microsoft Excel

Current

Founder & Social Media Strategist

Current

Mrs & Mrs

Oct 2016 - Present (9 years 3 months)

Grew an engaged Instagram community to 115K+ followers and averaged 3M monthly views through content creation and brand storytelling; developed and led retreats, virtual courses, and secured brand partnerships to expand visibility and revenue.

Social Media Strategy Content Creation Community Growth Brand Partnerships Storytelling Digital Marketing

Reservationist

Jean-Georges Central Park

Jan 2023 - Jan 2025 (2 years)

Handled high-volume reservations and coordinated guest lists to ensure smooth dining operations, streamlining booking workflows and improving team communication to enhance guest satisfaction.

Reservations Management Workflow Optimization Customer Service

Office Manager & Operations Associate

Flashdancer’s Gentlemen’s Club

Jan 2016 - Apr 2020 (4 years 3 months)

Supervised daily operations including cash handling, ticketing systems, staff scheduling, and supply coordination, maintaining operational consistency and high service standards to boost customer experience.

Operations Management Cash Handling Scheduling Ticketing Systems Customer Experience

Maître D’

Bar Americain

Jan 2012 - Jan 2016 (4 years)

Managed seating charts, reservations, and guest interactions to optimize dining flow and collaborated with service and kitchen teams to maintain an upscale dining environment.

Seating Management Reserving Guest Relations Dining Room Optimization Team Collaboration Service standards