Open to opportunities

Trinity Edwards

@trinityedwards

Message

Luxury guest services and sales professional who drives retention and membership growth.

United States

Message

What I'm looking for

I’m looking for high-end client services where I can drive sales through memberships, manage appointments and CRM, and deliver elevated experiences—ideally in leasing or medical aesthetics with a polished, results-focused team.

I’m a results-driven luxury guest services and sales professional, recognized for exceeding sales targets, driving membership growth, and delivering elevated customer experiences that increase revenue and retention. I thrive in high-end, client-facing environments where polished communication and relationship-building directly impact results.

I’ve led reservations, check-ins, appointment scheduling, and personalized guest services while maintaining a high-end atmosphere and supporting service coordination. From membership and product promotion to high-volume scheduling and efficient issue resolution, I consistently turn client needs into successful outcomes through strong CRM and appointment management.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Concierge

Current

The Nelson Golf & Sports Club

Jan 2026 - Present (4 months)

Delivered premium member and guest experiences in a luxury club environment by managing reservations, check-ins, and personalized concierge services. Built strong member relationships and supported service coordination to maintain a high-end atmosphere.

Concierge Services Reservations Management Luxury Customer Service Client Retention Service Coordination

Guest Service Associate

European Wax Center

Nov 2024 - Jan 2026 (1 year 2 months)

Exceeded sales goals by promoting memberships and services while providing personalized guest experiences. Managed bookings and upsold services to build long-term client relationships and support membership growth.

Membership Sales Appointment Scheduling Guest Service CRM Management Client Retention Sales Performance

Front Desk Receptionist

Blo Dry Bar

Feb 2023 - Oct 2024 (1 year 8 months)

Handled high-volume scheduling and front desk operations while delivering a seamless, welcoming client experience. Supported retail sales and coordinated with stylists to ensure smooth service delivery.

Front Desk Operations Client Experience Appointment Management Stylist Coordination Customer Service

Call Center Representative

Valor Intelligence

Sep 2020 - Dec 2022 (2 years 3 months)

Managed high call volumes while resolving customer issues efficiently through effective communication and problem solving. Maintained strong multitasking performance to keep customer interactions productive and timely.

Call Center Operations High Volume Communication Professional communication Multitasking Problem Solving Customer Support

Sales Associate

Sears Outlet

Jun 2018 - Aug 2020 (2 years 2 months)

Drove sales by providing personalized product recommendations through strong customer engagement. Built relationships with customers to improve purchasing decisions and support retail revenue.

Retail Sales Customer Engagement Recommendations Relationship Building Upselling Support Customer Service