I've delivered personalised member support at ZOE Limited through Zendesk across email, phone, and live chat, managing complex and sensitive cases with empathy and sound judgement. My service earned consistent 5-star Trustpilot reviews.
Previously, I supported protection insurance clients at Roman Financial Services, explaining complex products clearly while meeting performance targets and FCA-aligned compliance standards. I also improved administrative processes and maintained accurate customer records.
Alongside customer service, I manage freelance social media marketing clients, providing practical strategy, content planning, brand positioning, and audience-engagement guidance.
