Jasmine Blake

Built a premium client experience from first enquiry through to long-term loyalty, creating systems that made every client feel valued, informed and looked after. Led operations, marketing and customer communications, continually refining the client journey to improve engagement and loyalty.

Worked with prospective students from initial enquiry through to enrolment, helping them make informed decisions while building trust and long-term relationships. Managed warm enquiries, maintained CRM records, and collaborated with internal teams to ensure a smooth customer experience.

Supported patients throughout their treatment journey, building trust through clear communication, honest advice and exceptional customer care in a fast-paced, target-driven environment. Guided patients through consultations, treatment plans and finance options, consistently exceeding KPIs while maintaining high customer satisfaction.

Led a customer service team within a high-volume contact centre, coaching colleagues while resolving complex customer enquiries and supporting service improvements. Managed escalated customer concerns and worked with management to improve service quality and satisfaction.

Managed a busy telesales team, combining leadership, coaching and operational oversight to drive performance while maintaining a strong focus on customer experience. Recruited, trained and developed team members, managed rotas and HR meetings, and motivated the team to consistently achieve sales targets and KPIs.

Delivered high-quality chairside support across NHS and private practices, ensuring patients received exceptional care while maintaining the highest standards of clinical compliance. Assisted dentists during clinical procedures, prepared surgeries, managed infection prevention, and maintained accurate clinical records.

Completed a Dental Nursing Diploma with City & Guilds.

Completed GCSEs at Rainford High Technology College.