Nicola Hajka

Served as the primary contact for patients, managing inquiries and providing treatment information across various communication channels. Facilitated patient bookings and coordinated with clinical teams to ensure timely appointments.

Delivered high-quality customer service in a high-pressure environment, adapting communication styles to diverse clients. Managed customer accounts and membership queries using Salesforce CRM.

Led and trained new team members, ensuring consistent service delivery and operational efficiency. Resolved customer queries and complaints with empathy and professionalism, enhancing customer satisfaction.

Trained in digital workflows, infection control, radiography, and patient communication. Mentored trainee nurses alongside clinical duties.

Completed training to become a qualified lash technician.

Grade: Merit

Achieved a Level 3 Diploma in Art and Design.