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@mohdamiransari
Experienced customer service professional specializing in email, chat, and grievance escalation management.
IndiaI am a customer service professional with 3+ years of experience handling high-volume live chat and email support, and I was promoted to Grievance Officer for consistent performance and reliable escalation handling.
I resolve complex customer issues with empathy and accuracy, coordinate with cross-functional teams to address root causes, and have consistently exceeded performance metrics while reducing repeat escalations and improving service efficiency.
I hold a Bachelor of Commerce and seek to apply my communication, problem-solving, and process-improvement skills in a growth-oriented role that values collaboration, clear SLA adherence, and measurable customer satisfaction gains.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
STManaged high-volume live chat and email interactions, resolving complex customer issues and reducing repeat escalations through root-cause coordination with internal teams. Promoted to Grievance Officer to handle escalations, ensuring timely grievance resolution while adhering to compliance and consistently exceeding performance metrics.
JindalX
May 2021 - Dec 2021 (7 months)
Provided empathetic email-based customer support, resolving issues within SLAs and maintaining accurate CRM records. Collaborated with cross-functional teams to address escalations and consistently met performance targets to improve customer satisfaction.
Degrees, certifications, and relevant coursework
CUBachelor of Commerce, Commerce
2017 - 2020
Completed Bachelor of Commerce with specialization in Accounting, Finance, Business Law, and Economics, graduating in 2020.
Software and tools used professionally
IndiaYou can contact Mohd Amir and 90k+ other talented remote workers on Himalayas.
Message Mohd Amir
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