Open to opportunities

Mohd Amir Ansari

@mohdamiransari

Message

Experienced customer service professional specializing in email, chat, and grievance escalation management.

India

Message

What I'm looking for

I'm seeking a customer-service role in a growth-oriented company to apply my 3+ years in email/chat support and escalation management, improve processes, collaborate cross-functionally, and grow professionally.

I am a customer service professional with 3+ years of experience handling high-volume live chat and email support, and I was promoted to Grievance Officer for consistent performance and reliable escalation handling.

I resolve complex customer issues with empathy and accuracy, coordinate with cross-functional teams to address root causes, and have consistently exceeded performance metrics while reducing repeat escalations and improving service efficiency.

I hold a Bachelor of Commerce and seek to apply my communication, problem-solving, and process-improvement skills in a growth-oriented role that values collaboration, clear SLA adherence, and measurable customer satisfaction gains.

Experience

Work history, roles, and key accomplishments

Senior Customer Representative

Startek

Oct 2021 - Oct 2024 (3 years)

Managed high-volume live chat and email interactions, resolving complex customer issues and reducing repeat escalations through root-cause coordination with internal teams. Promoted to Grievance Officer to handle escalations, ensuring timely grievance resolution while adhering to compliance and consistently exceeding performance metrics.

Customer Service Live Chat Support Email Support Escalation Management Grievances CRM Compliance

Customer Care Executive

JindalX

May 2021 - Dec 2021 (7 months)

Provided empathetic email-based customer support, resolving issues within SLAs and maintaining accurate CRM records. Collaborated with cross-functional teams to address escalations and consistently met performance targets to improve customer satisfaction.