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@mohdamiransari
Experienced customer service professional specializing in email, chat, and grievance escalation management.
I am a customer service professional with 3+ years of experience handling high-volume live chat and email support, and I was promoted to Grievance Officer for consistent performance and reliable escalation handling.
I resolve complex customer issues with empathy and accuracy, coordinate with cross-functional teams to address root causes, and have consistently exceeded performance metrics while reducing repeat escalations and improving service efficiency.
I hold a Bachelor of Commerce and seek to apply my communication, problem-solving, and process-improvement skills in a growth-oriented role that values collaboration, clear SLA adherence, and measurable customer satisfaction gains.
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Work history, roles, and key accomplishments
Managed high-volume live chat and email interactions, resolving complex customer issues and reducing repeat escalations through root-cause coordination with internal teams. Promoted to Grievance Officer to handle escalations, ensuring timely grievance resolution while adhering to compliance and consistently exceeding performance metrics.
JindalX
May 2021 - Dec 2021 (7 months)
Provided empathetic email-based customer support, resolving issues within SLAs and maintaining accurate CRM records. Collaborated with cross-functional teams to address escalations and consistently met performance targets to improve customer satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2017 - 2020
Completed Bachelor of Commerce with specialization in Accounting, Finance, Business Law, and Economics, graduating in 2020.
Software and tools used professionally
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