Justine Buys
@justinebuys
Dedicated administrator with expertise in customer service and debt collection.
South AfricaWhat I'm looking for
I am a committed and dedicated professional with extensive experience in administrative roles, particularly within the SABC. My journey began in customer service, where I honed my skills in managing high volumes of calls and ensuring effective communication with clients. Over the years, I have transitioned into various administrative positions, including Special Projects Administrator and Business Accounts Administrator, where I focused on debt collection and client account management.
Throughout my career, I have consistently demonstrated my ability to maintain productive relationships with clients and colleagues alike. My attention to detail and strong organizational skills have enabled me to effectively manage client information, process requests, and provide exceptional service. I take pride in my ability to adapt to new challenges and contribute positively to team dynamics, ensuring that I deliver valuable results in every role I undertake.
Experience
Work history, roles, and key accomplishments
T.V Licence Customer Service Consultant
SABC AUCKLAND PARK
Aug 2016 - Nov 2022 (6 years 3 months)
Handled high volumes of customer calls, updated client details, and processed account adjustments and refunds.
Special Projects Administrator
SABC AUCKLAND PARK
Nov 2019 - Present (5 years 6 months)
Responsible for debt collection, updating client information, and managing debt orders. Duties included sending statements and handling balance inquiries.
Business Accounts Administrator
SABC AUCKLAND PARK
Jun 2018 - Nov 2022 (4 years 5 months)
Managed outbound debt collection for business clients, updated client information, and processed administrative requests related to TV licenses.
Retailer Administrator
SABC AUCKLAND PARK
Jul 2016 - May 2017 (10 months)
Captured dealers' monthly registers for compliance inspections, ensuring accurate record-keeping.
T.V Licence Back Office Administrator
SABC AUCKLAND PARK
Feb 2016 - Jul 2016 (5 months)
Assisted with backlog management of incoming correspondence and updated client details in the system.
Call Centre Consultant
STANDARD BANK
Jul 2015 - Jan 2016 (6 months)
Assisted clients with self-service banking channels, performed security checks, and resolved technical issues.
Underwriting Assistant
Credit Guarantee Insurance Corporation of Africa Ltd
May 2010 - May 2011 (1 year)
Liaised with policyholders, processed credit applications, and provided general administrative support.
Education
Degrees, certifications, and relevant coursework
Damelin College
Business Management Certificate, Business Management
2011 - 2012
Completed a Business Management Certificate NQF Level 4, focusing on Business Accounting, Business Communication, Self-Management, Marketing, and Human Resources.
Inseta
Short Term Risk Management Certificate, Risk Management
2010 - 2011
Achieved a Short Term Risk Management Certificate NQF Level 4, covering Claims & Underwriting, Telephone and correspondence skills, ISO 9001 awareness, and various workshops.
Florida Park High School
Matric Certificate, General Education
2005 - 2009
Completed Standard Matric with subjects including English, Afrikaans, Life Orientation, Mathematics Literacy, Business Studies, Tourism, and Life Science.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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