Bishowww User
@bishowwwuser
I resolve live ISP network, hardware, and service issues where downtime isn't an option.
NepalWhat I'm looking for
I've provided L1 technical support at Websurfer Nepal Communication System across live fiber, wireless, and digital TV infrastructure, resolving connectivity issues, hardware faults, and service disruptions.
I maintain enterprise hardware including HP ProLiant DL380 Gen10 servers, completing CMOS battery replacements and iLO 5 remote-management configuration. I also log incidents in ticketing systems and maintain detailed records for escalation and resolution.
Previously at Daraz Kaymu, I managed daily operations for 50+ visitor and delivery-partner interactions while maintaining a 98% positive feedback score. I kept high-volume logistics records accurate using Excel and internal CRM platforms and coordinated real-time updates across logistics and customer service teams.
I'm completing a BScIT at Westcliff University and building my cybersecurity foundation through GRC frameworks, penetration-testing concepts, risk and compliance awareness, SAS projects, and hands-on web development.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Websurfer Nepal Communication System Pvt. Ltd.
May 2025 - May 2026 (1 year)
Provided L1 technical support across fiber, wireless, and digital TV infrastructure. Performed enterprise hardware maintenance including HP ProLiant DL380 Gen10 server upkeep, CMOS battery replacement, and iLO 5 configuration.
Lastmile Operator
Daraz Kaymu Pvt. Ltd.
Jun 2023 - Dec 2024 (1 year 6 months)
Managed daily operations for 50+ visitor and delivery partner interactions, consistently achieving a 98% positive feedback score. Maintained logistics records and reports using Excel and internal CRM platforms, ensuring data accuracy under high daily volume.
Education
Degrees, certifications, and relevant coursework
Westcliff University
Bachelor of Science, Information Technology
2026 -
Pursuing a Bachelor of Science in Information Technology with a focus on cybersecurity, GRC frameworks, and penetration testing.
Canon Secondary School
High School Diploma, Science
2019 - 2021
Grade: 3.41
Completed Grade 12 in Science with a GPA of 3.41.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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