Open to opportunities

Bishal shrestha

@bishalshrestha5

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IT support and systems administrator specializing in Windows/Active Directory, O365, and network monitoring.

Nepal

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What I'm looking for

I’m looking for an IT operations or support role where I can own Windows/AD and Microsoft 365 environments, run monitoring and incident response, and apply my Azure and data engineering certifications to keep services secure and reliable.

I’m an IT infrastructure professional with 7+ years of experience in systems administration, network monitoring, and enterprise IT operations. I’ve managed Windows Server, Active Directory, O365, and real-time monitoring systems at both enterprise and ISP scale, keeping services stable through system monitoring, patching, backups, and preventive maintenance.

Currently, I manage ICT infrastructure for 500+ staff across 86+ branches at Himalayan Everest Insurance Ltd., administering Active Directory access control and O365 security management while coordinating incident response, documentation, and vendor support. Previously, I operated Zabbix/MRTG/Cacti monitoring for 145,000+ subscribers and handled helpdesk and router troubleshooting, and I hold Microsoft Azure and Fabric data engineering certifications to keep operations secure and reliable.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Himalayan Everest Insurance Ltd.

Oct 2024 - Present (1 year 9 months)

Manage ICT operations supporting 500+ staff across 86+ branches, including Windows file services, Microsoft 365, endpoint management, and wireless access points. Oversee monitoring, patching, backups, preventive maintenance, and Active Directory/O365 security and access controls.

Active Directory Windows Server O365 System Monitoring Backup & Recovery Network Monitoring

Assistant

Abasar Nepal Pvt. Ltd.

Feb 2024 - Oct 2024 (8 months)

Operate real-time Zabbix/MRTG/Cacti monitoring for ISP-scale fault detection across a 145,000+ subscriber network. Support IPTV data center infrastructure monitoring and troubleshooting, including incident escalation, QA testing across device variants, and maintaining dashboards and operational reports.

Zabbix Cacti Windows Server IPTV Monitoring Network Troubleshooting

Helpdesk Support Executive

Abasar Nepal Pvt. Ltd.

Jan 2023 - Feb 2024 (1 year 1 month)

Provide technical support for internet, IPTV, and network services, handling router configuration and network troubleshooting. Manage ticketing workflows for incident tracking, escalation, and reporting across service queues.

Network Troubleshooting Ticketing

IT Support Technician

Unique Engineering & IT Support Pvt. Ltd.

Dec 2017 - Dec 2022 (5 years)

Deliver IT support across office and field environments, including preventive maintenance and system troubleshooting to reduce downtime. Support server maintenance, backup operations, and OS installations across multiple client sites.

Windows OS hardware troubleshooting Networking