Bashant Bist

Oversee IT operations including system monitoring, network and infrastructure management, firewall administration, and Microsoft 365 user administration to ensure secure, high-availability services. Plan and implement network solutions for branch offices and deliver end-user training to improve IT adoption.

Provided first-level technical support for connectivity and network configuration, diagnosed and resolved issues using TCP/IP, DNS and DHCP knowledge, and documented incidents via a ticketing system. Assisted in configuring routers and maintaining networking equipment for reliable user connectivity.

Monitored and maintained computer systems and networks to ensure smooth operations, provided technical support to staff, and contributed to system upgrades that reduced downtime. Evaluated new technologies to improve company infrastructure and services.

Bachelor of Computer Science and Engineering covering computer networks, data communications, embedded systems, operating systems, and software development with electives in cloud computing.

Diploma in Computer Engineering with hands-on training in computer hardware, networking, software development, and applied projects integrating theory with practice.

Completed CCNA basic training covering TCP/IP, routing and switching fundamentals, and basic network security principles.

Completed intermediate Python training covering object-oriented programming, data manipulation with pandas, and automation scripting for IT tasks.