Aruna K

Designed and implemented customized learning programs, developing tailored training modules and workshops for a private hospital, focusing on customer service, team coordination, and communication skills. Trained and groomed candidates for interviews, helping an IT recruiting company achieve higher placements by facilitating training activities on soft skills, personality development, and intervie

Expanded the L&D team from 2 to 10 members to meet internal and external stakeholder requirements. Designed and developed L&D SOPs for all functions, defining KRAs and KPIs for the L&D team, including roles, responsibilities, performance appraisal, and learning opportunities.

Worked with divisional Heads and Founders for competency mapping and strategic planning of L&D initiatives, ensuring alignment with business objectives. Led the L&D team to design and develop high-impact learning programs across various functions, implementing e-learning and self-paced programs to reduce costs and improve performance.

Led various training programs and activities for over 500+ candidates within a 7 to 8-month period. Conducted weekly New Hire Training (NHT) sessions with 30 to 50 trainees per batch, in multiple languages, increasing training throughput by 23% in the first two months.

Single-handedly conducted onboarding, soft skills, and basic technical training for over 100 new joiners, starting from the pilot batch. Took complete ownership of a newly transitioned semi-voice support process, creating SOPs, training associates, monitoring calls, and providing feedback.

Handled complete training management responsibilities for three different hospital locations, both physically and virtually. Conducted Induction and Orientation training for newly joined staff, and trained front office and support staff on customer service and soft skills.

Headed the English Department for Primary and served as an English faculty member. Led the team of teachers for training for competitive exams like Asset, Olympiads, and Inter-Orchids competitive exams.

Worked on four major queues of a non-voice process, specifically Commercial Cards, handling urgent requests via emails and clearing pending cases as per SLA. Conducted Quality Checks and provided feedback to trainees, ensuring adherence to service level agreements.

Received in-bound calls from U.S. realtors, handling their queries and following up periodically to maintain TAT. Cross-trained new joiners and conducted 100% quality checks for new batches, contributing to high performance and efficiency.

Managed all incoming calls, setting up appointments and noting down relevant details for patients. Kept track of appointments for follow-up consultations and registered details of medical representatives and other visitors.

Received in-bound calls from U.S. customers regarding their Dell purchases, responding to queries about products, services, and company information. Updated databases to maintain records and reviewed call quality scores and handle times to meet targets.

Currently pursuing a Master of Arts in Psychology, deepening knowledge in psychological theories and research methods. This ongoing education enhances understanding of human behavior and learning processes.

Currently pursuing a Bachelor of Arts Honors in Psychology, building a strong foundation in psychological principles. This program complements the Master's studies by providing comprehensive insights into the field.

Completed a Bachelor of Arts with a focus on English and Sociology. This degree provided a broad understanding of language, literature, societal structures, and human interactions.

Earned a 3-year full-time Diploma in Computer Science, gaining foundational knowledge in computing principles and programming. This diploma equipped me with essential technical skills.

Completed II P.U.C (Grade-12) with a Science-PCMB focus, covering Physics, Chemistry, Mathematics, and Biology. This provided a strong scientific and analytical background.