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@arunak
Innovative Learning and Development specialist with strategic planning expertise.
I am an innovative and self-driven Learning and Development (L&D) specialist with over 22 years of experience, including more than 10 years specifically in L&D. My expertise spans strategic planning, training content development, competency mapping, and instructional design. I have successfully worked with international companies such as Dell and ANZ, where I led initiatives that significantly improved training outcomes and stakeholder satisfaction.
Throughout my career, I have demonstrated a strong ability to design and implement customized learning programs that cater to diverse audiences. My role as Senior Manager at FLOBIZ allowed me to expand the L&D team and develop high-impact learning programs that aligned with business objectives. I am passionate about leveraging technology in learning, having launched enhanced e-learning platforms and conducted extensive training sessions that have positively impacted performance metrics.
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Work history, roles, and key accomplishments
Freelance | Pro-bono
May 2023 - Dec 2024 (1 year 7 months)
Designed and implemented customized learning programs, developing tailored training modules and workshops for a private hospital, focusing on customer service, team coordination, and communication skills. Trained and groomed candidates for interviews, helping an IT recruiting company achieve higher placements by facilitating training activities on soft skills, personality development, and intervie
FLOBIZ (Pineham Learning and Technology Solutions Pvt. Ltd.)
Feb 2021 - Jul 2023 (2 years 5 months)
Expanded the L&D team from 2 to 10 members to meet internal and external stakeholder requirements. Designed and developed L&D SOPs for all functions, defining KRAs and KPIs for the L&D team, including roles, responsibilities, performance appraisal, and learning opportunities.
FLOBIZ (Pineham Learning and Technology Solutions Pvt. Ltd.)
Feb 2021 - Jul 2023 (2 years 5 months)
Worked with divisional Heads and Founders for competency mapping and strategic planning of L&D initiatives, ensuring alignment with business objectives. Led the L&D team to design and develop high-impact learning programs across various functions, implementing e-learning and self-paced programs to reduce costs and improve performance.
FLOBIZ (Pineham Learning and Technology Solutions Pvt. Ltd.)
Feb 2021 - Jul 2023 (2 years 5 months)
Led various training programs and activities for over 500+ candidates within a 7 to 8-month period. Conducted weekly New Hire Training (NHT) sessions with 30 to 50 trainees per batch, in multiple languages, increasing training throughput by 23% in the first two months.
XOME SERVICES INDIA PVT. LTD.
Aug 2019 - Feb 2020 (6 months)
Single-handedly conducted onboarding, soft skills, and basic technical training for over 100 new joiners, starting from the pilot batch. Took complete ownership of a newly transitioned semi-voice support process, creating SOPs, training associates, monitoring calls, and providing feedback.
GUNASHEELA HOSPITAL
Feb 2019 - Jul 2019 (5 months)
Handled complete training management responsibilities for three different hospital locations, both physically and virtually. Conducted Induction and Orientation training for newly joined staff, and trained front office and support staff on customer service and soft skills.
THE ORCHIDS INTERNATIONAL SCHOOL VIVEKANANDA
Jun 2016 - Jan 2019 (2 years 7 months)
Headed the English Department for Primary and served as an English faculty member. Led the team of teachers for training for competitive exams like Asset, Olympiads, and Inter-Orchids competitive exams.
ANZ OPERATIONS AND TECHNOLOGY PVT. LTD.
May 2011 - Jul 2012 (1 year 2 months)
Worked on four major queues of a non-voice process, specifically Commercial Cards, handling urgent requests via emails and clearing pending cases as per SLA. Conducted Quality Checks and provided feedback to trainees, ensuring adherence to service level agreements.
FIRST INDIAN CORPORATION/CORELOGIC/COGNIZANT
Dec 2009 - Apr 2011 (1 year 4 months)
Received in-bound calls from U.S. realtors, handling their queries and following up periodically to maintain TAT. Cross-trained new joiners and conducted 100% quality checks for new batches, contributing to high performance and efficiency.
KID'S HEALTH CLINIC
Feb 2005 - Aug 2009 (4 years 6 months)
Managed all incoming calls, setting up appointments and noting down relevant details for patients. Kept track of appointments for follow-up consultations and registered details of medical representatives and other visitors.
DELL INTERNATIONAL SERVICES
Nov 2002 - Jul 2003 (8 months)
Received in-bound calls from U.S. customers regarding their Dell purchases, responding to queries about products, services, and company information. Updated databases to maintain records and reviewed call quality scores and handle times to meet targets.
Degrees, certifications, and relevant coursework
Master of Arts, Psychology
Currently pursuing a Master of Arts in Psychology, deepening knowledge in psychological theories and research methods. This ongoing education enhances understanding of human behavior and learning processes.
Bachelor of Arts Honors, Psychology
Currently pursuing a Bachelor of Arts Honors in Psychology, building a strong foundation in psychological principles. This program complements the Master's studies by providing comprehensive insights into the field.
Bachelor of Arts, English & Sociology
Completed a Bachelor of Arts with a focus on English and Sociology. This degree provided a broad understanding of language, literature, societal structures, and human interactions.
Diploma, Computer Science
Earned a 3-year full-time Diploma in Computer Science, gaining foundational knowledge in computing principles and programming. This diploma equipped me with essential technical skills.
II P.U.C (Grade-12), Science-PCMB
Completed II P.U.C (Grade-12) with a Science-PCMB focus, covering Physics, Chemistry, Mathematics, and Biology. This provided a strong scientific and analytical background.
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