Abha Shah

Architected L&D and end-to-end onboarding for all verticals, including frameworks for differentiated growth journeys. Designed and executed an Induction Program with real-time walkthroughs, achieving a 96 NPS, and co-created an Empathetic & Servant Leadership workshop.

Identified optimal training modalities across departments and integrated L&D initiatives into corporate KPIs and KRAs. Designed and executed data-driven L&D impact metrics, presenting quarterly strategic talent analytics and ROI reports to the Board of Directors.

Designed and delivered Behavioral and Soft Skills training for new hires and existing staff, focusing on communication, empathy, and customer experience. Introduced Transactional Analysis and spearheaded data-driven training needs assessments using live call-barging and 360-degree feedback.

Directed nationwide training rollouts for government initiatives and corporate clients including Barclays, Infosys, and Thomson Reuters. Engineered Campus-to-Corporate transition programs and managed trainer networks with rigorous quality audits.

Managed center-wide operations, student counseling pipelines, and a 10-member cross-functional team. Applied ADDIE and 4Es of Learning frameworks to design experiential training modules that accelerated student employability.

Maintained top-tier Service Level Agreements (SLAs) and strict service delivery benchmarks.

Delivered end-to-end process and product-launch training for new hires.

Executed targeted floor coaching, on-the-job training, and performance quality audits.

Managed financial audits, loan recovery operations, and premium client services.

Completed Bachelor of Commerce degree from Brihan Maharashtra College of Commerce, Pune University in 2002.

Completed secondary education at Mount Carmel Convent High School in Pune.