MD SALEHEEN AKHTAR
@mdsaleheenakhtar
Customer support & operations professional specializing in US healthcare claims, compliance, and SLA-driven issue resolution.
IndiaWhat I'm looking for
I’m a customer support & operations professional with 8+ years of experience across healthcare, telecom, and financial services. I handle US and UAE-based customer operations through voice, chat, and email, with a strong focus on customer issue resolution and escalation handling.
In US healthcare claims operations, I supported UnitedHealth Group (UHG) processes and delivered Medicaid/Medicare support through claims investigation, CPT & ICD-10 coding accuracy, and resolution of denials. I maintain HIPAA compliance and drive quality through documentation and data accuracy.
I’ve also worked in blended customer support and collections, assisting customers with account resolution, payment support, and professionally negotiated payment solutions. Throughout, I emphasize FDCPA compliance and customer-focused service recovery.
With experience in fast-paced, SLA-driven environments and tools like CRM platforms and ticketing/claims systems, I’m energized by process improvement and operational support that increases customer satisfaction. Most recently, my Operations Customer Expert role for UHG concluded after an operational restructuring/process ramp-down.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert (UHG)
Teleperformance
Sep 2025 - Feb 2026 (5 months)
Provided US Medicare customer support for UnitedHealth Group, resolving member issues through voice support while maintaining HIPAA compliance. Role concluded following operational restructuring/process ramp-down.
Business Operations & Customer Support
Zoovi Creation
Jan 2018 - Jan 2025 (7 years)
Managed self-owned retail and digital commerce operations, including customer communication, vendor coordination, online sales support, and payment operations. Handled customer servicing and issue resolution while supporting daily business operations.
Senior Associate UHG Medicaid Claims
Wipro Technologies
Oct 2014 - Jul 2017 (2 years 9 months)
Processed US healthcare insurance claims for UnitedHealth Group Medicaid operations, ensuring CPT and ICD-10 coding accuracy. Investigated claim denials and maintained compliance with healthcare processing guidelines and quality standards.
Senior Process Expert Customer Support
Encore Capital Group
May 2012 - Sep 2014 (2 years 4 months)
Managed blended customer support operations for US accounts across calls, chat, and email. Assisted with account and payment issue resolution, maintained FDCPA compliance, and handled escalations with negotiated payment solutions.
Customer Service Associate Telecom
IBM Daksh
Sep 2009 - Apr 2012 (2 years 7 months)
Provided telecom billing and technical support to UAE enterprise customers, resolving service, billing, and account management issues. Ensured SLA compliance and delivered high-quality customer service.
Retail Sales Representative (Westside)
Trent Ltd (Westside)
Jun 2008 - Apr 2009 (10 months)
Supported store operations by handling customer service and billing assistance and assisting with inventory and product support. Helped with daily retail operations and customer issue resolution.
Education
Degrees, certifications, and relevant coursework
A.J.C. Bose College (Calcutta University)
Bachelor of Commerce (B.Com) (Marketing Hons.), Marketing
2005 - 2007
Pursued B.Com (Marketing Hons.) at A.J.C. Bose College (Calcutta University) but did not complete it (final year incomplete).
Annamalai University (Global Retail School)
Diploma in Retail Management, Retail Management
Completed a Diploma in Retail Management at Annamalai University (Global Retail School) in 2007.
Saifee Hall School
Indian School Certificate, ISC (Class 12)
Completed ISC (Class 12) at Saifee Hall School in 2005.
Saifee Hall School
West Bengal Board of Secondary Education, WBBSE (Class 10)
Completed WBBSE (Class 10) at Saifee Hall School in 2003.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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