At Opendoor, I managed utility service coordination for properties across U.S. markets, handling approximately 200 tickets per week and coordinating work across a 15+ member team. I improved First Response Time by 32% while maintaining resolution within SLA requirements.
I designed and ran a Local Quality Assurance program using Google Forms and root cause analysis, contributing to a 20–30% improvement in call quality and professional standards. I also managed No-Service Ticket incidents and coordinated urgent vendor escalations.
At Amazon, I responded to employee questions about payroll, leave management, and company policies, and coordinated with Finance, warehouse teams, and vendors to investigate discrepancies.
At Policybazaar, I supported customers comparing motor insurance policies and managed onboarding and lifecycle tracking for 360+ active users while maintaining 95% customer satisfaction. I achieved the highest sales performance in the motor insurance process during 2019–2020.
