At Amazon, I supported operations by resolving employee queries about payroll, leave, attendance, and workplace policies. I used ADP to investigate payroll issues and maintained employee records accurately and confidentially.
As an independent operations support professional, I supported startup clients with customer support and day-to-day coordination. I handled queries through international semi-voice, chat, and email channels, and maintained operational records and trackers.
At Infosys BPM, I performed process operations for global technology clients, including data validation, documentation, and quality checks. I worked to daily productivity and quality targets while adhering to SLAs.
At Genpact, I managed accounts receivable and claims processing for US-based healthcare clients. I resolved process issues, maintained accuracy, and received Bravo and Spot Awards.
