Arthur Ramos

Made outbound and handled inbound calls to property owners to identify motivated sellers and move qualified leads through the acquisitions pipeline. Managed CRM records and deal-pipeline tracking in ReiRail, coordinated scheduling, and ran email/SMS follow-up campaigns.

Supported customers with billing questions, technical concerns, and account-related issues across inbound and outbound calls. Recommended telecommunications products and services to meet customer needs, contributing to sales and retention targets.

Acted as the point of escalation for complex, unresolved customer issues for a .com account, investigating concerns and delivering appropriate resolutions. Coached and supported frontline representatives on handling difficult customer situations.

Managed order placement, tracking, and issue resolution for customers in a high-volume service environment. Delivered accurate, professional responses to customer inquiries while maintaining service quality standards.

Supported U.S. healthcare providers with insurance eligibility, benefits, and claims inquiries, following established procedures and strict confidentiality standards. Researched account details to accelerate issue resolution and provide accurate information.

Promoted from Customer Service Representative to handle complex, escalated healthcare inquiries requiring advanced insurance and account expertise. Investigated provider concerns and translated findings into reports, job aids, and process documentation.

Handled insurance eligibility, benefits, and claims inquiries for healthcare providers with accuracy and professionalism. Maintained quality and productivity standards in a high-volume call environment, building the track record that led to promotion to Level II.