At Alorica Teleservices, I supported U.S. healthcare members with Medicare Part D benefits, billing, claims, and account concerns. I handled escalations, coordinated with members and healthcare providers, and documented interactions while following HIPAA privacy requirements.
At Six Eleven Global Solutions, I reviewed customer interactions for quality, accuracy, and compliance, and provided structured feedback. In a separate role there, I handled outbound calls, verified customer information, and updated CRM records.
For U.S. and Australia-based clients, I provided remote administrative support, including CRM updates, data entry, appointment coordination, and client communication. I also hold an online HIPAA certification.
