Looking for a job

Abegail User

@abegailuser1

Appointment setter and cold caller in real estate who scheduled property discussions with buyers, sellers, and investors.

Philippines

Message

At TELSTRA, I assisted callers with account questions, billing support, and basic technical issues. I also guided customers through plan details and service concerns.

At United Healthcare, I supported Medicare and Retirement members with website questions, password resets, and insurance eligibility, copays, deductibles, and coinsurance.

From March 2022 to October 2025, I worked as an Appointment setter/Cold caller/ Lead Manager/ Executive Assistant VA, calling potential property buyers and sellers and scheduling discussions with clients or investors. I also updated calendars and kept the CRM current.

Experience

Work history, roles, and key accomplishments

Appointment Setter/Cold Caller/Lead Manager/Executive Assistant VA

Iron Key Real Estate

Mar 2022 - Oct 2025 (3 years 7 months)

Called potential property buyers and sellers, built client relationships, and set appointments for further discussions. Managed calls, updated calendars, scheduled meetings, and maintained CRM records.

Cold Calling Appointment Setting Lead Management CRM Calendar Management Scheduling Communication Skills

Technical Support/Customer Service Representative

United Healthcare

Jun 2020 - Mar 2022 (1 year 9 months)

Assisted customers with website concerns, password resets, and navigation. Transferred urgent calls, created customer advocacy, and helped members with insurance eligibility, copays, deductibles, and coinsurance.

Customer Service Technical Support Insurance Eligibility Site Navigation Call Handling Advocacy

Customer Service Representative

TeleTech

Nov 2019 - Mar 2020 (4 months)

Assisted callers with account questions, billing support, and technical help while maintaining clear and calm interactions. Managed calls, resolved service issues, and provided accurate information to customers.

Customer Service Billing Support Technical Support Call Handling Communication Skills