Arsalan Munawar

I’m a Customer, Client & Patient Services Representative with extensive experience coordinating front-office workflows, verifying patient and insurance details, and ensuring smooth service delivery. I bring a strong commitment to professionalism in both oral and written communication with patients, providers, and internal teams.

In my current role at MEDCARE MSO GLOBAL, I validate patient demographics, insurance, pre-certification, prior authorization, and referrals according to patient and client needs. I also stay current with insurance guidelines for compliance and secure appropriate insurance authorization when required, attaching orders accurately across multiple software platforms.

Previously, as a Citizen Services Representative at Citizen Facilitation Center, I handled documentation and validation for local government and other departments, maintaining accurate records and supporting front & back desk operations. I coordinated with managers, team leads, and colleagues to move cases forward effectively using state procedures.

Earlier at PTCL Contact Center, I provided customer technical support and product information, delivered FCR by taking ownership of complaints and inquiries, and ensured adherence to SOPs. I reinforce trust through privacy and security practices, conflict resolution, and a proactive, friendly mindset—backed by HIPAA certification and ongoing training.