Open to opportunities

Fasiha Albert

@fasihaalbert

Message

Customer support and negotiations specialist delivering empathetic service and measurable cost savings.

Pakistan

Message

What I'm looking for

I seek a customer-focused role where I can apply negotiation and billing expertise, drive cost savings, and improve service quality while growing professionally.

I am a customer support and sales specialist with broad experience across BPO, healthcare, and consulting, focused on resolving complex inquiries, billing and insurance issues, and improving customer satisfaction.

I have a proven record negotiating with vendors to secure over $50,000 in client savings, and I consistently achieved top performance as a QA analyst and CSAT-leading agent.

I bring strong communication, documentation, and problem-solving skills, and I thrive in fast-paced, customer-focused environments where I can drive quality improvements and cost efficiencies.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Representative

Current

CureMD

Resolve insurance and billing-related concerns for patients, collect and verify insurance information, and coordinate with internal teams to support accurate billing and coverage inquiries.

Insurance Verification Medical Billing Documentation CRM Empathy Problem Solving

Bill Negotiator

Abacus Consulting (Rocket Money)

Jan 2025 - Aug 2025 (7 months)

Negotiated with telecom and service providers to reduce clients' monthly bills, identified billing errors and cost-saving opportunities, and maintained detailed negotiation documentation to ensure transparency.

Negotiation Vendor Management Dispute Resolution Documentation Attention To Detail

Customer Service Quality Analyst

JS Solutions

Feb 2024 - Dec 2024 (10 months)

Reviewed and evaluated customer interactions for compliance with quality standards, documented and reported QA findings, and provided feedback to improve agent performance and customer retention.

Quality Assurance Reporting Root Cause Analysis QA Tools Process Improvement & Compliance

Customer Service Representative

Mindbridge

Jul 2023 - Feb 2024 (7 months)

Provided inbound customer support with high satisfaction rates, resolved complaints efficiently, and used active listening to enhance the customer experience.

Inbound Customer Satisfaction Active Listening CRM Communication Empathy