Kiran Pervaiz
@kiranpervaiz
Confident and proactive customer support professional.
What I'm looking for
I am a dedicated and empathetic customer support professional with experience in providing top-notch service to patients and customers. With a strong background in communication and problem-solving, I excel in fast-paced environments and thrive under pressure.
Throughout my career, I have developed a unique ability to understand and address the needs of patients and customers, ensuring their satisfaction and loyalty. My proficiency in Microsoft Office and QuickBooks accounting software has enabled me to efficiently manage customer interactions and data.
I am a team player with excellent interpersonal skills, able to work effectively with colleagues and departments to deliver exceptional service. I am confident in my ability to adapt to new challenges and environments, and I am excited to bring my skills and experience to a new role.
Experience
Work history, roles, and key accomplishments
Telephonist (CSR)
Cab Call Experts
Oct 2021 - Present (3 years 8 months)
Answered incoming calls, provided information, took bookings, handled customer queries, and maintained accurate records.
Customer Support Representative (CSR)
Touch link
Mar 2021 - Oct 2021 (7 months)
Maintained a positive attitude, responded to customer inquiries, communicated with customers, acknowledged and resolved complaints, and processed orders.
Patient Support Relative
Med truly
Jan 2020 - Mar 2021 (1 year 2 months)
Communicated with patients and their families, provided emotional support, assisted with daily activities, coordinated care, advocated for patients, and provided practical support.
Education
Degrees, certifications, and relevant coursework
Kiran hasn't added their education
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