@muhammadislam3
Customer service specialist with experience at FedEx, resolving customer issues and coordinating follow-up support.
PakistanAt Park Row Marketting, I responded to customer inquiries, documented service cases, resolved basic complaints, and updated client records.
I coordinated follow-up support to help address customer needs.
At FedEx, I helped clients achieve their goals using the company’s product or service, supporting customer satisfaction and product adoption.
At Palatus Healthcare, I answered calls, welcomed visitors, scheduled appointments, updated files, and supported daily front desk service tasks.
Work history, roles, and key accomplishments
Palatus Healthcare
Jan 2019 - Mar 2021 (2 years 2 months)
Answered calls, welcomed visitors, scheduled appointments, updated files, and supported daily front desk service tasks.
Ensured clients achieve their desired goals using the company's product or service, maximizing client satisfaction and driving product adoption.
Park Row Marketting
Oct 2015 - Jun 2017 (1 year 8 months)
Responded to customer inquiries, documented service cases, resolved basic complaints, updated client records, and coordinated follow-up support.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2017 - 2021
Bachelor of Business Administration degree from Air University, completed from 2017 to 2021.
Customer Service Training, Customer Service
Completed customer service training certification.
Software Certificate, Software
Completed software certificate program.
Business Communication, Business Communication
Completed business communication certification.
Software and tools used professionally
PakistanYou can contact Muhammad and 90k+ other talented remote workers on Himalayas.
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