At ProTaxHelp Pakistan, I serve as a primary contact for U.S.-based client accounts, responding to inquiries by phone, email, and client portals. I manage case intake, documentation, agency coordination, and resolution while keeping CRM records accurate and clients updated.
As Notices Team Lead, I prioritize incoming cases, assign workloads, and set response strategies to meet SLA timelines. I coordinate with tax, IT, and administrative teams to resolve concerns and escalations.
Through structured coordination with government agencies, I contributed to $95,000+ in penalty abatements and $42,000+ in tax refunds. I also coordinate remote system access and IT troubleshooting, and document SOPs for case management and client communication.
At Pure Medical Billing Solutions, I supported U.S.-based healthcare practice clients and patients with scheduling requests, questions, and service issues. I coordinated insurance credentialing and verification, maintained confidential records, and managed provider calendars across time zones.
