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Ice Owen Del Rosario

@iceowendelrosario

Executive Assistant and Virtual Assistant specializing in automation, process improvement, and data-driven marketing operations.

Philippines

Message

What I'm looking for

I’m looking for an executive support role where I can automate workflows, improve processes with data, and support growth through digital marketing operations and strong client onboarding. I thrive in proactive teams that value efficiency and clear communication.

I’m a results-oriented Executive Assistant and Virtual Assistant with over 5 years of experience in administrative support, process optimization, and digital operations. I streamline executive workflows through automation and strategic planning, improving speed, accuracy, and team productivity.

In my recent freelance work, I engineered automations and workflows with GoHighLevel, implemented Conversation AI and Voice AI for 24/7 client responsiveness, and managed full-cycle Facebook and Google Ads. I also lead client onboarding and ongoing support to ensure successful account setup, and I’ve documented standardized support scenarios as an SME to reduce handle time and improve recovery performance.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Aug 2022 - Present (3 years 10 months)

Engineered automations and workflows with GoHighLevel to reduce manual data entry and improve lead processing efficiency. Implemented Conversation AI/Voice AI for 24/7 engagement, managed Facebook/Google Ads and sales funnels, and achieved a 100% successful client onboarding account setup rate.

GoHighLevel Workflows Conversation Voice AI Facebook Ads Google Ads Sales Funnels Photo Video Editing Client Onboarding

Customer Support & Collections

iQor Philippines

Oct 2019 - Jul 2022 (2 years 9 months)

Served as an SME providing real-time guidance to resolve complex support queries and authored scenario guidebooks that standardized responses and reduced average handle time. Managed high-volume inbound/outbound collections, exceeded monthly recovery targets, and maintained above-average Net Promoter Scores (NPS) while resolving billing disputes to protect customer retention.

Customer Support Collections Process documentation Scenario Guidebooks Net Promoter Score (NPS)Billing Disputes Conflict Resolution Customer Retention