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Tris Mabborang

@trismabborang

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Executive assistant and operations lead driving client and team success.

Philippines

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What I'm looking for

I seek a remote role supporting US hours where I can lead operations, improve client satisfaction, mentor teams, and build scalable processes for growth.

I am an executive assistant and operations lead with eight years supporting CEOs, founders, and international clients, focused on delivering service excellence and operational efficiency.

I consistently improve client satisfaction and team performance—maintaining a 98% on-time task completion rate, boosting satisfaction scores by 25%, mentoring junior assistants to raise task accuracy by 45%, and shortening onboarding ramp-up by 30%.

I excel at bridging communication between clients and virtual assistants, resolving challenges with empathy, building systems and SOPs to reduce delays, and fostering remote culture and people development to drive lasting, win-win outcomes.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Independent Consulting

May 2019 - May 2025 (6 years)

Supported a US-based CEO across scheduling and operations, maintaining a 98% on-time task completion rate and reducing calendar conflicts by 40% to enable focus on growth initiatives.

Executive Support Calendar Management Client Communication Operations Coordination Onboarding SOPs Time Zone Management Stakeholder Management

Executive Assistant

Freelance

Feb 2017 - Mar 2019 (2 years 1 month)

Supported multiple executives and client accounts managing 150+ monthly meetings across time zones and maintained a 95% client satisfaction rate while reducing project delays by 30% through SOP development.

Executive Support Meeting Coordination Client Success SOP Development Communication Problem Solving