Arpitsinh User

I am a dedicated, adaptable customer-facing professional with 6+ years handling inbound and outbound support, case documentation, escalations and ticket management, consistently meeting performance metrics while delivering accurate solutions. My background as a SAS developer and reporting analyst gives me advanced data-processing, SQL and reporting skills used to produce clear outputs for stakeholders.

I recently completed a Post-Graduation Certificate in Applied Network Infrastructure & System Administration, sharpening troubleshooting, Linux, PowerShell and Active Directory skills to complement my support and reporting experience. I thrive in fast-paced, collaborative teams and bring reliability, clear communication and meticulous documentation to roles requiring both technical aptitude and customer empathy.