Open to opportunities

Foram Patel

@forampatel

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Self-motivated professional with 10+ years in technical support and analysis.

Canada

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges me to innovate.

I am a self-motivated and customer-focused professional with over 10 years of experience in technical support, data analysis, business development, and sales. My journey has equipped me with a robust skill set, particularly in SQL/Oracle databases, Excel, Power BI, and REST APIs. I pride myself on my ability to build strong connections with clients, consistently exceeding sales targets and delivering exceptional customer service.

Throughout my career, I have mastered various tools and methodologies, including ITSM/ITIL, and have been recognized for my contributions at Vena Solutions, where I was awarded teammate of the month and MVP of the month. My academic background, including an MBA, has further enhanced my understanding of project management and strategic operations, enabling me to effectively contribute to team success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Vena Solutions

Oct 2022 - Nov 2024 (2 years 1 month)

Mastered the Vena application and Microsoft Excel, troubleshooting issues using Excel formulas, REST APIs, and Power BI while executing and modifying SQL queries. Delivered exceptional customer service by prioritizing and addressing a large volume of customer requests within specified Service Level Agreements (SLAs), maintaining high customer satisfaction ratings.

Excel VBA Pivot Tables REST APIs Postman Power BI SQL ITSM ITIL Zendesk

Technical Support Representative

TEKsystems

Oct 2021 - Oct 2022 (1 year)

Prioritized and resolved a high volume of customer requests within SLAs, assisting with product questions and troubleshooting technical issues. Documented all customer interactions in Salesforce.com and created cases in JIRA for the technical team.

Salesforce Jira Troubleshooting Customer Service SLA Management Technical Support Documentation

Customer Service Representative

FLG FrontLine Group

Mar 2021 - Oct 2021 (7 months)

Supported Covid-19 vaccinations by answering incoming customer inquiries in a high-volume, fast-paced environment. Engaged with callers professionally and empathetically while using a Salesforce based CRM tool to record and modify customer information.

Customer Service Salesforce CRM Communication

Sales Consultant

Contacare Ophthalmic Pvt. Ltd

Sep 2017 - May 2018 (8 months)

Conducted in-depth consultations to assess patients’ visual needs, educating them on advanced lens options and surgical solutions, leading to increased conversion rates. Consistently exceeded sales targets by leveraging expert counseling techniques and product knowledge.

Sales Consulting Training Documentation Customer Service

Sales Consultant

Shivam Eye Foundation

Jul 2012 - Sep 2017 (5 years 2 months)

Consistently exceeded sales targets and was recognized as a top performer for converting leads into scheduled surgeries through expert consultation. Managed the entire service delivery process using ITSM tools and delivered exceptional customer service, fostering long-term relationships.

Sales Lead Generation ITSM Customer Service Collaboration Business Development Strategic Outreach

Education

Degrees, certifications, and relevant coursework

University Canada West

Master of Business Administration, Business Administration

2018 - 2021

Acquainted with projectmanagement, humanresources, consulting,operationmanagement, e-commerce, leadership, accounting, finance, strategic management, IT for managers.