At Concentrix, I manage and resolve escalated customer cases involving vehicle repairs, warranty coverage, dealership interactions, and product performance. I also evaluate lemon law claims and support related arbitration and settlement activities.
At the Canada Revenue Agency, I conducted interviews and handled taxpayer accounts across government programs. I maintained case records, prepared notes for review and handoff, and processed sensitive documents under strict confidentiality and security protocols.
At the City of Ottawa Public Health, I administered Salesforce systems supporting vaccine management and created Excel dashboards for clinic volumes, inventory, and service metrics. My earlier technical support work included troubleshooting hardware, software, and network connectivity, as well as documenting incidents and resolutions.
