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Amandeep Singh

@amandeepsingh1

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Experienced MBA with 6+ years in customer support and administration.

India

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Experienced MBA graduate with over 6 years of versatile experience in customer support and administration roles across various industries. Skilled in delivering outstanding customer service, handling confidential information with discretion, and managing tasks efficiently in fast-paced environments. Strong communicator with superior verbal and written skills, adept at resolving inquiries and issues promptly. Proficient in MS Office, SAP, and Salesforce. Demonstrated ability to collaborate effectively within teams to achieve organizational goals. Seeking to leverage extensive experience and expertise to contribute effectively to a dynamic organization's customer service operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

City of Kitchener

Sep 2023 - Aug 2024 (11 months)

Handled incoming calls regarding property tax and utility bills, addressing inquiries and ensuring efficient customer service. Updated customer accounts accurately and supported departmental tasks.

Customer Service Problem Solving Account Management Communication Time Management Adaptability Team Collaboration Policy Adherence Call management

Customer Service Executive

Redefine Consulting Services

Jun 2022 - Jun 2023 (1 year)

Managed front desk operations, addressed client inquiries, and handled cash transactions with precision. Supported team efforts and maintained records of customer interactions.

Record keeping Customer Service Cash Handling Communication Team Support Problem Solving Time Management Client Relations Organizational Skills

Examination Proctor/Supervisor

University of Lethbridge

Sep 2021 - Apr 2022 (7 months)

Guided students through online examinations, ensured adherence to protocols, and maintained a secure testing environment.

Supervision Communication Security Management Problem Solving Team Collaboration Time Management Protocol Adherence Customer Service Attention To Detail

Clinical Administration Associate

Region of Peel

Feb 2021 - Aug 2021 (6 months)

Screened clients for COVID-19 symptoms, registered clients for vaccinations, and coordinated clinic operations to minimize vaccine wastage.

Client Screening Data Entry Coordination Customer Service Communication Time Management Training Operational Reporting Attention To Detail

Customer Service Representative

Arvato Bertelsmann Estonia

Jun 2017 - Dec 2018 (1 year 6 months)

Completed training in customer service policies, managed high call volumes, and resolved customer issues efficiently while maintaining quality standards.