Open to opportunities

Arpita Sood

@arpitasood

Message

Detail-oriented administrative and customer support professional focused on accuracy and service excellence.

Canada

Message

What I'm looking for

I seek a detail-focused administrative/customer support role where I can apply billing and reconciliation skills, improve operational processes, mentor teammates, and deliver excellent customer service.

I am a detail-oriented administrative and customer support professional with over two years of hands-on experience in customer data management, billing, reconciliations, and front-desk operations. I consistently handle high-volume financial transactions with accuracy while delivering professional, friendly service across in-person, phone, and system-based channels.

At SportChek I was recognized as Employee of the Month for frontline service and I have trained and onboarded more than 10 new employees, coordinated staff scheduling, and supported billing and account reconciliations to maintain operational compliance. I also completed a Diploma in Business Administration, graduating in the top 10% of my class with a 3.49 GPA.

I bring strong technical competency with Microsoft Office, Google Workspace, POS and multi-line phone systems, plus certifications in First Aid & CPR and current background checks. I am reliable, organized, and committed to improving processes that reduce wait times and ensure accurate financial and records management.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

SportChek

Aug 2023 - Present (2 years 4 months)

Handled over 100 daily financial transactions with 99% accuracy while delivering frontline customer service; assisted with billing, reconciliations, and confidential record management, and trained 10+ new staff to improve operational efficiency.

Customer Service Cash Handling Multi Line Phone Systems Staff Training Scheduling Data Entry Records Management

Customer Service Associate

Calendar Club

Oct 2025 - Dec 2025 (2 months)

Completed daily closings, cash reconciliations, and deposit preparation with zero audit issues; coordinated staff scheduling to ensure 100% shift coverage and reduced customer wait times by 20% through process improvements.

Scheduling Customer Service Process Improvement

Event Volunteer

DMS School

Jul 2019 - Mar 2020 (8 months)

Supported event coordination and administrative record maintenance, improving logistical execution and demonstrating strong organizational skills during school events.

Event Coordination Records Management Administrative Support Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Mount Saint Vincent University

Diploma in Business Administration, Business Administration

2023 - 2025

Grade: 3.49 GPA

Completed a Diploma in Business Administration with a 3.49 GPA, graduating in the top 10% of the class; coursework included accounting, business communications, marketing, and office administration procedures.