Open to opportunities

Sumi Raut

@sumiraut

Message

I am an administrative professional improving operations, customer service, and office efficiency.

Canada

Message

What I'm looking for

I am seeking an administrative or operations role where I can apply process improvement, office management, and customer-facing skills within a collaborative team that values efficiency, mentorship, and growth.

I am an administrative professional with hands-on experience in front-desk operations, customer service, and office administration, recently completing an MBA (April 2025).

At Costco I assisted over 100 customers daily, operated POS systems with 100% accuracy, trained 3+ new cashier assistants, and increased membership signups by 20+ weekly.

In prior roles I processed 200+ invoices, tracked $2M+ in annual expenses, led a filing and record-keeping redesign to improve retrieval speed and departmental efficiency, and reduced stockouts by 40% through vendor inventory coordination.

I bring strong technical skills (CRM 360, Salesforce, SAP HRIS, Microsoft Office, Google Workspace, SharePoint), certifications in customer service and Excel, 45 wpm typing, and a collaborative, detail-oriented approach to process improvement and team support.

Experience

Work history, roles, and key accomplishments

Front-Desk Administrator

Green Shiny Property Cares Ltd

Jan 2025 - Mar 2025 (2 months)

Managed client appointments and updated schedules, boosting service efficiency by 30% and improving responsiveness by confirming bookings. Implemented a digital filing system that reduced document retrieval time and processed invoices with 100% on-time billing accuracy.

Scheduling Customer Service Digital Filing Systems Invoicing Excel

Education

Degrees, certifications, and relevant coursework

University Canada West

Master of Business Administration, Business Administration

Activities and societies: Relevant coursework: Organizational Behaviour; Financial Management; Accounting for Managers; Operations Management; Talent Management; Recruitment and Selection; Leadership in the Global Context.

Completed Master of Business Administration in April 2025 with coursework covering Organizational Behaviour, Financial Management, Accounting for Managers, Operations Management, Talent Management, Recruitment and Selection, and Leadership in the Global Context.