Open to opportunities

Lexi Wium

@lexiwium

Message

Customer-focused administrative professional with strong client relations.

Canada

Message

What I'm looking for

I am seeking administrative or client-facing roles where I can apply scheduling, customer-relations, and office-support skills within a collaborative, service-oriented team focused on efficiency and customer satisfaction.

I am a customer-focused administrative professional with over nine years' experience in administration, customer service, and hospitality, skilled at managing high-volume appointment schedules, resolving client issues with empathy, and supporting cross-functional teams to streamline office operations.

I have demonstrated measurable impact by coordinating 100+ daily service calls, reducing scheduling errors, maintaining accurate billing records, and improving customer satisfaction through clear communication and efficient processes. I bring expertise in Microsoft Office, Google Workspace, scheduling systems, conflict resolution, team leadership, and training.

Experience

Work history, roles, and key accomplishments

Current

Appointment Coordinator

Current

Ford Lincoln

Jun 2025 - Present (4 months)

Managed 100+ daily service calls and scheduled appointments to maximize shop efficiency, reducing scheduling errors by 20% and ensuring 100% billing accuracy.

Scheduling Customer Service Records Management Microsoft Office Google Workspace Conflict Resolution

Appointment Coordinator

Mazda

Dec 2023 - Aug 2024 (8 months)

Scheduled 60+ daily appointments and processed warranty claims with high accuracy, improving customer satisfaction through clear communication of repair timelines.

Scheduling Customer Communications Administrative Support Data Entry Records Management Conflict Resolution Time Management

Administrative Assistant

Arbutus Work Solutions

Jun 2023 - Nov 2023 (5 months)

Responded to 20+ daily client inquiries, managed bookings and confidential records, and processed test results and invoices to reduce turnaround times and improve operational efficiency.

Client Relations Data Entry Records Management Invoicing Microsoft Office Google Workspace

Bartender & Kitchen Lead

Thompson Hotel

Dec 2022 - May 2023 (5 months)

Delivered high-quality guest experiences, trained new staff to improve team efficiency, and managed restocking and station organization to reduce waste and delays.

Guest Service Staff Training Inventory Management Time Management Team Leadership

Assistant Manager

EXIT Escape Games

Mar 2019 - Jun 2022 (3 years 3 months)

Supervised daily operations and group bookings for 50+ guests per day, trained staff, and oversaw scheduling and customer conflict resolution to boost team performance and satisfaction.

Operations Management Staff Training Scheduling Quality Control Time Management

Sales Associate

La Vie En Rose

Sep 2018 - Mar 2019 (6 months)

Assisted customers with product selection and maintained merchandising standards, achieving top sales performance during seasonal promotions and improving customer loyalty.

Retail Sales Visual Merchandising Customer Service Product Knowledge Upselling Inventory Management Point of Sale

Guest Experience Leader

McDonald's

Nov 2016 - Sep 2018 (1 year 10 months)

Delivered fast, high-volume customer service, resolved guest concerns promptly, and supported staff training while contributing to operational improvements.

Conflict Resolution Staff Training Time Management Cash Handling

Education

Degrees, certifications, and relevant coursework

Thompson Rivers University

Bachelor of Arts, Arts

2021 -

Pursuing a Bachelor of Arts at Thompson Rivers University beginning January 2021, focusing on foundational liberal arts coursework while balancing professional administrative roles.