Open to opportunities

Hanna Abate

@hannaabate

Message

Customer-focused administrative professional with strong bilingual communication and frontline service experience.

Canada

Message

What I'm looking for

I am seeking a client-facing administrative or customer service role where I can use my bilingual communication, organization, and problem-solving skills to improve customer satisfaction and operational flow.

I am a bilingual administrative and customer service professional with over five years of front-line experience in call centers, reception, and administrative support. I consistently deliver courteous, empathetic service while handling high call volumes, reservations, billing, and reconciliations.

My background includes coordinating between departments to resolve client issues, managing bookings and inventory, and performing bookkeeping tasks using QuickBooks. I have proven experience balancing end-of-day transactions, generating shift reports, and maintaining service standards under pressure.

I volunteer providing interpretation and administrative support for newcomer services and seek a role where I can apply my communication skills, attention to detail, and client-focused approach to improve customer experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

Admin Assistant

Pranaam Transport

Jan 2022 - Dec 2024 (2 years 11 months)

Managed reservations and guest check-ins/outs, coordinated shipping and moving logistics, and resolved client requests and complaints to ensure customer satisfaction. Maintained billing, posted charges and adjustments, and handled monthly inventory for the franchise gift shop.

Customer Service Reserving Billing Inventory Management Cross Functional Communication Point of Sale Complaint Handling Administrative Support

Call Center Representative

Line One

Jan 2020 - Dec 2022 (2 years 11 months)

Handled 100+ customer interactions per day, resolved complaints using service recovery guidelines, and processed transactions while generating shift reports and reconciling end-of-day duties. Directed callers to appropriate departments and maintained professional phone conduct.

Call Center Operations Customer Service Transaction Processing Cash Handling Reporting

Front Desk Assistant

Nugisse Law Firm

Jan 2017 - Dec 2019 (2 years 11 months)

Supported lawyers with appointments, schedule management, client intake, and bookkeeping using QuickBooks, assisting 50+ clients with inquiries and coordinating travel and gifts on behalf of attorneys. Maintained accurate client records in the company system.

Scheduling Quickbooks Bookkeeping Data Entry Travel Coordination Administrative Support