Armen Khrimian

Project-based technical product leadership for BigLemon.am, a B2B2C coupon and loyalty marketplace in Armenia with 100k+ users and live payments: merchants publish offers, consumers buy them, and money moves through live payment providers.

The mandate was to stabilize and move forward the product and technical side of a legacy production platform: map the architecture, rebuild operational knowle

Project-based technical product leadership for a B2B2C coupon and loyalty marketplace with 100k+ users and live payments. Drove a ticketing-partner integration from discovery to production release and strengthened delivery foundations through architecture documentation, staging, monitoring, and release-readiness work.

Senior IC PM across partner APIs/integrations and workflow automation for DISQO’s B2B survey and ad-measurement platforms. Worked remotely from Yerevan with US leadership and distributed cross-functional teams across Armenia and the US.

• Drove Automated Sampling coverage from ~55% to ~90% over 14 months, addressing a strategic scaling constraint: self-service could support only campaign types

Product operating role across SmartClick’s early-stage B2B/B2C product portfolio, and my last formal people-management role before a deliberate move back to the Senior IC PM track at DISQO. Focused on reducing feature-factory waste and moving product work toward evidence-based product-market-fit search.

• Reoriented product work around PMF bottlenecks, reducing low-value development effort by 80%

• Led delivery of TeamViewer Web Monitoring from zero to launch, bringing web / application availability monitoring into TeamViewer’s SaaS and Remote Management portfolio.
• Coordinated a GDPR / compliance adaptation for an existing Monitis / TeamViewer product serving ~10,000 B2B customers, preserving SLA during a multi-month rollout.
• Supported Remote Management launch execution, coordinati

Product lead for TeamViewer’s new B2B SaaS IoT initiative: a cloud-to-edge device-management product combining remote monitoring, rule execution / commands and secure live remote control.

• Took TeamViewer IoT from zero through v1.0 and v2.0, turning an ambiguous new-market initiative into a launched SaaS product.
• Drove product direction and release alignment across five cross-functional Sc

• Owned Monitis, a freemium B2B SaaS monitoring product across web, mobile, cloud and API surfaces — strategy, roadmap, release priorities and growth.
• Drove ~6× paying-user growth and ~8× revenue growth through product strategy, freemium-conversion design, roadmap focus and category positioning.
• Established the product operating model for a technical SaaS platform: customer discovery, feed

• Owned core roadmap and prioritization for the Monitis web / mobile / cloud monitoring stack during the freemium-growth phase.
• Translated customer feedback, competitor signals and conversion / usage data into product scope, release priorities and enablement work with Engineering, UX, Support and Marketing.

• First dedicated Product Manager for Monitis after 8 years in R&D engineering, moving from engineering delivery into product ownership for a technical B2B SaaS monitoring platform.
• Established roadmap, backlog / specification and release cadence with Engineering and UX across web, mobile and API monitoring capabilities.
• Worked close to customers and support channels to translate IT / Ops moni

Service-delivery and technical-operations role at a regional WiMAX ISP, spanning Customer Support, NOC / Technical Services, onsite support and 24×7 network operations.

• Developed weekly KPI reporting for CEO / COO / CCO, translating support, NOC and service-quality signals into operational decisions.
• Introduced problem-management practices across support and technical operations: identifying

Initially brought in to stabilize 24×7 customer-service operations, then expanded into broader service-delivery responsibilities across support and technical operations.

• Stabilized customer-service operations during increased complaint volume and organizational downsizing.
• Redesigned core call-center processes and cross-department handoffs; several improvements remained in use after the role.

IT operations and service-delivery role at Lycos Europe, a major European portal and online ad network. Worked across 24×7 service operations, vendor-managed infrastructure, ITSM processes, reporting / analytics, configuration management and executive KPI visibility.

• Served as ITSM process owner across Change, Configuration, Service Level and Availability Management; helped align Lycos–IBM oper

Software and integration engineering role at KITS, an Israeli system integrator working with telecom and financial-services clients. Focused on J2EE development, CRM/self-service systems, enterprise integrations and production support.

• Served as lead developer for the Orange Israel CRM self-service portal for 18 months, supporting a production platform with ~300,000 users and ~10,000 new users

Engineering role at Amdocs, working on enterprise CRM and Business Intelligence products for telecom operators. Progressed from Software Engineer to R&D Team Leader / Software Development Expert, with focus on Java / J2EE, BI data layers, metadata infrastructure, UML and enterprise software-development methodology.

• Designed and developed data-layer and metadata-management infrastructure for Amd

Early software-engineering role at Ceibo, developing C/C++ tools for embedded microcontroller and microprocessor systems: in-circuit emulators, C/C++ compilers, programmers and adapters.

• Designed and developed reusable C++ infrastructure for embedded development tools, including serialization / binary-I/O frameworks for complex metadata structures used by in-circuit emulators and C/C++ compiler