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Armani Jnbaptiste

@armanijnbaptiste

Forward-thinking Real Time Analyst with strong analytical skills.

Saint Lucia

What I'm looking for

I seek a role that values analytical skills and offers growth opportunities.

I am a forward-thinking Real Time Analyst specializing in Workforce Management, with a proven track record of enhancing operations through data-driven approaches. My experience at ITEL BPO has equipped me with excellent analytical, project management, and problem-solving abilities, allowing me to address complex workplace challenges effectively.

In my current role, I design and update performance reports using Microsoft Excel, ensuring compliance with quality standards in real-time operations. My ability to conduct root cause analysis and recommend corrective actions has significantly improved operational efficiency. Additionally, my background as a Customer Service Representative has honed my interpersonal skills, enabling me to foster customer loyalty and resolve issues diplomatically.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SC

Sir Arthur Lewis Community College

Certification, Electrical Installation

2023 - 2023

Achieved a certification in Electrical Installation, gaining practical skills and knowledge in electrical systems and installations.

SC

Sir Arthur Lewis Community College

Doctor of Engineering, Electrical and Electronics Engineering

2022 - 2023

Completed a Doctor of Engineering in Electrical and Electronics Engineering, focusing on advanced engineering principles and practices.

Tech stack

Software and tools used professionally

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Armani Jnbaptiste - Real Time Analyst - ITEL BPO | Himalayas