Open to opportunities

Solange Emmanuel

@solangeemmanuel

Message

Detail-oriented professional with expertise in data management and support.

Saint Lucia

Message

What I'm looking for

I am looking for a remote position that values attention to detail and offers opportunities for growth.

I am a detail-oriented and highly organized individual with a strong background in data management and customer support. My experience spans various roles, including call center agent and office clerk, where I have consistently demonstrated my ability to maintain accuracy in high-volume data environments. I thrive in both remote and office settings, leveraging my excellent typing skills and proficiency in data management systems to support organizational goals.

Throughout my career, I have successfully managed customer inquiries, processed transactions with 100% accuracy, and optimized document handling procedures to increase office productivity. My commitment to excellence is reflected in my ability to meet and exceed performance targets, ensuring customer satisfaction and operational efficiency. I am eager to bring my strong self-discipline, time management skills, and attention to detail to a new remote position.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Itel International

Feb 2023 - Present (2 years 3 months)

Managed high-volume inbound calls, efficiently resolving customer inquiries. Processed transactions, refunds, cancellations, and account updates with 100% accuracy, and created/managed customer case files using CRM tools, improving resolution time by 20%.

Customer Service CRM Data Entry Inbound

Call Center Agent

Itel International

Nov 2022 - Present (2 years 6 months)

Provided customer support via phone from a home-based setup, meeting and exceeding performance targets including call handling time and customer satisfaction scores. Maintained a quiet and organized home office, demonstrating reliability and adaptability in a remote setting.

Customer Support Remote Work Performance Metrics Time Management Communication

Office Clerk

Infinity Desktop and Publishing and Typing Services Limited

Aug 2019 - Present (5 years 9 months)

Typed and formatted over 100+ business and legal documents with minimal errors. Supported 20+ clients daily with document scanning, photocopying, and emailing, increasing office productivity by 10% by optimizing document handling procedures.

Typing Document Management Productivity

HR Filing Clerk/Receptionist

Unicomer Saint Lucia Limited

Nov 2017 - Present (7 years 6 months)

Filed HR documents and performed data entry, boosting overall productivity by 10%. Typed correspondence and labels, maintaining professional and consistent formatting, and welcomed visitors and routed phone calls, creating a strong first impression on clients.

Data Entry Typing Communication Productivity

Office Clerk

Ministry of Physical Development, Housing and Urban Renewal

Jun 2013 - Present (11 years 11 months)

Assisted with general office duties and administrative tasks. Supported daily operations by handling documents and communications.

Administrative Support Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Sir Arthur Lewis Community College

Associate Degree, Office Administration

Completed an Associate Degree in Office Administration. Gained foundational knowledge and practical skills essential for effective office management and administrative support.