I have been working as a supervisor for the last two years in a high-pressure business process outsourcing environment, managing a team to ensure deadlines are being met. Prior to this, I worked in hospitality for 6 years, which has prepared me for the challenges of my current role. I am dedicated and resourceful, and I strive to deliver more to clients than their expectations.
Key Achievements:
- Strong communication and interpersonal skills
- Proficient in Microsoft Office with Excel, Word, and PowerPoint
- Completion of Harassment Prevention and Diversity, Equity, and Inclusion courses
- Itel's 4 Y's Values Ambassador Award 2022
- Departmental growth by hitting targets and successfully managing a team of 20+ agents
