SWSimbert Wilson
@simbertwilson
Experienced supervisor with a background in hospitality and business process outsourcing.
Saint LuciaWhat I'm looking for
I have been working as a supervisor for the last two years in a high-pressure business process outsourcing environment, managing a team to ensure deadlines are being met. Prior to this, I worked in hospitality for 6 years, which has prepared me for the challenges of my current role. I am dedicated and resourceful, and I strive to deliver more to clients than their expectations.
Key Achievements:
- Strong communication and interpersonal skills
- Proficient in Microsoft Office with Excel, Word, and PowerPoint
- Completion of Harassment Prevention and Diversity, Equity, and Inclusion courses
- Itel's 4 Y's Values Ambassador Award 2022
- Departmental growth by hitting targets and successfully managing a team of 20+ agents
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Kroger : ITEL
Nov 2021 - Present (3 years 7 months)
Managed a team in a high-pressure business process outsourcing environment, ensuring deadlines are met. Resolved agents, customers, and support staff issues and concerns. Distributed daily reports to managers/shareholders, including agent audits, policy breaches emails, and KPI reviews. Identified and developed future leaders. Provided technical support for voice, chat, and email agents. Implement
Customer Service Specialist
ITEL
Jan 2021 - Nov 2021 (10 months)
Provided customer service in a business process outsourcing environment.
Line Chef
Sandals Resort: Regency La Toc
Jul 2018 - Jan 2021 (2 years 6 months)
Worked as a line chef at a resort.
Intern
St. James Club Morgan Bay
Jul 2017 - Sep 2017 (2 months)
Completed an internship/mentorship program at a resort.
Kitchen Chef
Goddard Catering Company
Oct 2015 - Aug 2016 (10 months)
Worked as a kitchen chef at a catering company.
Intern
Sugar Beach Resort
Apr 2013 - Aug 2013 (4 months)
Completed an internship/mentorship program at a resort.
Education
Degrees, certifications, and relevant coursework
Simbert hasn't added their education
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Location
Saint LuciaAuthorized to work in
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