At FinFix, I guide clients through complex financial processes and resolve client and stakeholder queries from start to finish. I manage cases and tickets, follow up until matters are closed, and liaise with third parties to advocate for client outcomes.
At Platinum Life, I built rapport with new clients, identified their needs, and contributed to client acquisition campaigns while meeting and exceeding targets. Earlier, I managed café and store operations at UCafe Coffee & Roastery and Body Fuel Express, supporting customer service, staff supervision, cash handling, and stock control.
