Arjit Srivastava
@arjitsrivastava
I improve enterprise reliability through change governance, automation, and operational analytics.
IndiaWhat I'm looking for
At American Express, I govern 1,000+ monthly enterprise change deployments, maintaining a 98%+ change success rate and supporting a 50% reduction in unauthorized changes through automated pre-change risk scoring.
I've built executive dashboards and automated ITSM reporting pipelines with Python, SQL, ServiceNow REST APIs, Tableau, Power BI, and MicroStrategy. My work reduced reporting effort by approximately 40%, shortened dashboard refresh cycles from 48 hours to 4 hours, and improved operational visibility across hundreds of production services.
I bring 8+ years across American Express, HCL Technologies, and Concentrix, spanning major incident management, service delivery, operational risk, root cause analysis, and ITIL governance. I work closely with Product, DevOps, Infrastructure, and Cyber Security teams to improve reliability without slowing delivery.
Experience
Work history, roles, and key accomplishments
Senior Associate - Change Intelligence & Reliability Engineering
Jul 2025 - Present (1 year 1 month)
Maintained 98%+ change success rate and supported 50% reduction in unauthorized changes through automated risk scoring and governance reviews. Led post-mortems and built executive dashboards for VP-level stakeholders.
Service Delivery Analyst / Operational Data Analyst
Feb 2022 - Jul 2025 (3 years 5 months)
Developed 12+ operational dashboards and rebuilt SQL pipelines to reduce refresh cycles from 48 to 4 hours. Analyzed outage data to surface risk signals and supported audit readiness.
Senior Analyst / Analyst - IT Operations & Reporting
May 2019 - Feb 2022 (2 years 9 months)
Delivered operational reporting and analytics for multi-client environments, managing ITSM change queues and achieving 95%+ on-time change execution. Built dashboards tracking SLA compliance and incident metrics.
Managed Major Incident lifecycle end-to-end, coordinating 30-50 bridge calls monthly and driving 20% MTTR reduction. Maintained stakeholder communication and produced post-incident reports.
Education
Degrees, certifications, and relevant coursework
ICFAI University
Bachelor of Computer Science, Computer Science
Bachelor of Computer Science degree from ICFAI University, Dehradun.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Arjit?
You can contact Arjit and 90k+ other talented remote workers on Himalayas.
Message ArjitGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
