Asmita Mishra

I’m an IT Operations & Infrastructure professional with 3+ years of experience managing complex service environments for global clients. I command major incidents end-to-end, coordinate cross-functional resolver groups, and keep restorations within SLA windows through disciplined operational control.

I govern the full change lifecycle aligned to ITIL practices by running weekly CAB meetings, reviewing RFCs, and enforcing change-freeze protocols. I also drive service transition work—readiness assessments, cutover coordination, and post–go-live hypercare—backed by executive-ready reporting and KPI dashboards.

From Continuous Service Improvement, I analyze repeat incident patterns and implement corrective actions that reduce recurring P2/P3 incidents and operational risk. I’m ITIL v4 certified with hands-on monitoring expertise in SolarWinds and Nagios, and I support network operations (LAN/WAN) to sustain >99.5% availability, including vendor/carrier escalations and RCA-driven preventive actions.