At Comcast India Engineering Center (CIEC), I lead Major Incident Management and IT Operations governance across global production environments. I coordinate critical incident response and drive RCA/PIR reviews, corrective actions, and service improvements.
At Cognizant Technology Solutions, I led a 25-member support organization for Liberty Mutual Commercial Insurance and managed 24x7 enterprise application support. I reduced MTTR by approximately 30% through stronger incident governance and developed Power BI dashboards for operational reporting.
