MANJULA RANI DAVULURU
@manjularanidavuluru
I lead major incident response, restore critical services quickly, and strengthen 24x7 enterprise operations.
IndiaWhat I'm looking for
I've led major incident response across Moody's Corporation, Novo Nordisk, DXC Technologies, HCL Technologies, and TechMahindra, coordinating enterprise teams through critical outages and service disruptions.
At Moody's, I managed 15+ monthly P1/P2 incidents, led real-time incident bridges, and delivered executive communications on service impact, risks, and recovery timelines.
I bring 12+ years of overall experience and 8+ years focused on Incident Management, Service Operations, and ITSM. My work includes SLA governance, incident triage, post-incident reviews, root cause analysis, corrective actions, and Problem Management.
I'm comfortable operating in high-pressure global support environments, using ServiceNow, PagerDuty, Jira Service, Splunk, and SolarWinds to support service restoration, operational stability, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Led end-to-end Major Incident Management processes across enterprise applications and infrastructure. Managed 15+ monthly P1/P2 incidents, coordinated cross-functional teams, and delivered executive-level communication during critical outages.
Managed high-severity incidents in a 24x7 global support environment, leading investigations and stakeholder communication bridges. Conducted RCA reviews, supported problem management, and coordinated with vendors and engineering teams.
Professional 2 – Service Delivery Coordinator/Manager
Jan 2022 - Dec 2023 (1 year 11 months)
Managed critical production incidents and coordinated cross-functional teams during high-pressure situations. Maintained operational oversight across concurrent incidents and supported production environment stability.
Led Major Incident Management for enterprise production environments and customer-facing applications. Facilitated escalation management and cross-functional coordination during high-priority incidents.
Supervised operational support activities and coordinated customer service operations. Managed workflow prioritization, issue resolution, and provided mentoring and training to operational teams.
Service Desk Analyst
Collabera Technologies Pvt. Ltd
Jan 2016 - Dec 2017 (1 year 11 months)
Provided IT service desk and operational support under Wipro Technologies for Woodside Energy Ltd. Supported ITIL-based incident management, ticket resolution, and escalation management processes.
Supported customer operations and business process activities under USAA-CCM partnership. Assisted with operational coordination, customer communication, and process support activities.
Education
Degrees, certifications, and relevant coursework
Usha Rama College of Engineering & Technology
Bachelor of Technology, Electronics and Computers
2010 - 2014
Grade: 62%
Pursued a Bachelor of Technology in Electronics and Computers, achieving an aggregate of 62%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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