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Mahesh Yerawar

@maheshyerawar

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Results-driven IT Operations and Infrastructure Manager with 18+ years experience.

India

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What I'm looking for

I am looking for a role that fosters innovation and allows me to lead teams in optimizing IT operations while enhancing service reliability and performance.

I am a results-driven IT Operations and Infrastructure Manager with over 18 years of experience in designing, implementing, and optimizing enterprise-scale monitoring and observability solutions. My career has been marked by significant achievements, including leading cross-functional teams to deliver high-availability systems and driving performance optimization through SRE and AIOps framework adoptions. I have successfully saved millions by migrating application logs and optimizing tool licenses, demonstrating my ability to enhance operational efficiency and cost-effectiveness.

As a proven subject matter expert in SRE, AIOps, and enterprise monitoring, I have established and scaled Global Capability Centers, embedding best practices in IT service management. My hands-on experience managing hybrid infrastructure environments, particularly within AWS ecosystems, has equipped me with deep technical delivery capabilities. I am passionate about building high-performing teams and fostering a culture of innovation, accountability, and service excellence.

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Experience

Work history, roles, and key accomplishments

Current

Manager – Monitoring, Observability, AIOps & SRE

Current

Western Union

Oct 2017 - Present (8 years 1 month)

Spearheaded the successful transition of monitoring operations from global Western Union offices to the India GCC, ensuring seamless process integration and business continuity. Acted as Global IT Manager, overseeing performance and availability monitoring across 7 on-premises data centers and full AWS cloud infrastructure. Established and led a Tools Center of Excellence (CoE), managing end-to-en

Dynatrace ServiceNow SRE Cloud Infrastructure IT Operations ITSM Vendor Management

Assistant Consultant

Tata Consultancy Services

Jul 2015 - Present (10 years 4 months)

Managed a global client's discovery and lifecycle of over 200,000 infrastructure components. Defined and enforced data retention policies for the CMDB, ensuring accurate and compliant asset tracking. Maintained high-quality ITSM data to enable faster incident response and better decision-making.

ITSM Data Retention Infrastructure Management

Support Lead

Tech Mahindra

Dec 2014 - Present (10 years 11 months)

Led global asset discovery operations across 22 data centres, ensuring complete and updated visibility. Directed the migration of devices from legacy platforms to HP UCMDB, improving system accuracy and reporting. Revamped asset discovery process utilizing BMC Discovery, resulting in a 99.9% data accuracy rate for over 20,000 IT assets.

Asset Discovery HP UCMDB ITSM

Tool Consultant

DXC Technology

Jul 2012 - Present (13 years 4 months)

Oversaw asset management and infrastructure discovery for a large-scale enterprise. Supported software asset reconciliation and forecasting efforts, ensuring licensing compliance. Revamped asset discovery process utilizing BMC Discovery, resulting in a 99.9% data accuracy rate for over 20,000 IT assets.

Asset Management Infrastructure Discovery Software Asset Reconciliation

Consultant

Bristlecone

Jul 2010 - Present (15 years 4 months)

Provided consulting services, contributing to project delivery and client solutions within the IT domain. Collaborated with teams to implement and optimize enterprise systems.

IT Consulting Project Delivery System Implementation

Project Engineer

Wipro

Dec 2006 - Present (18 years 11 months)

Served as a Project Engineer, contributing to various technical projects and ensuring successful implementation. Collaborated with cross-functional teams to achieve project milestones and deliver solutions.

Project Engineer Technical Implementation Project Management