At Concentrix, I manage global change requests across multiple platforms and help ensure they follow Lean & Green windows. I lead CAB calls, review change impacts, and validate compliance documents.
I create emergency changes and manage 24/7 bridge calls for critical implementations. I also maintain change reports, dashboards, and post-CAB summaries, and follow up on implementation validation.
At Bharti Airtel Ltd., I assessed operational change risks, prepared change and rollback plans, and coordinated incident triage and resolution with L1/L2 teams. I also supported asset lifecycle tracking and license audit preparation.
Earlier, at Braintree technology, I managed incidents under SLA matrices and provided remote assistance, including printer installation and system hardware support. My work has also included ITIL v4 principles, Software Asset Management governance, and audit documentation.
