Open to opportunities

Yoosha User

@yoosha

9+ years leading incident response for enterprise SaaS. I turn 3am pages into calm, coordinated fixes and fewer repeat incidents.

India

Message

What I'm looking for

I'm looking to lead incident response and detection programs in high-visibility production environments, partnering with engineering, security, infrastructure, and product teams to improve reliability through RCA, post-mortems, automation, and repeatable operational processes.

Incident Management and Site Reliability professional with 9+ years of

experience supporting 24/7 operations, high-visibility production

environments, enterprise SaaS platforms, and critical incidents. Experienced in

leading and coordinating technical teams during high-severity incidents,

managing real-time stakeholder communication, troubleshooting production

issues, and driving incidents through resolution. Strong background in

monitoring, observability, incident response, root cause analysis, and cross-

functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Senior Incident Response Analyst

Current

COSM

Jun 2026 - Present (3 months)

Owns the incident response lifecycle end-to-end for high-severity production incidents, from detection and triage through containment, remediation, and resolution. Leads cross-functional response, performs root cause analysis, and facilitates post-mortem reviews to drive corrective actions.

Senior Monitoring Analyst

Phreesia

May 2023 - May 2026 (3 years)

Managed the full incident lifecycle for critical client-facing applications, from Tier 2/3 triage to final
resolution, ensuring strict adherence to SLAs.
Performed RCA for complex application errors by correlating real-time events and performance metrics across alerting.
Acted as the primary technical liaison between customer and engineering, translating user-reported
issues

Incident Management Troubleshooting Grafana Ansible Datadog Prometheus Kubernetes SumoLogic New Relic

Senior Product Expert

FULL Creative

May 2022 - May 2023 (1 year)

Served as a Tier 2/3 Technical Escalation point for the Setmore platform, resolving complex
customer issues to minimize customer friction and prevent churn.
Streamlined the defect lifecycle by collaborating cross-functionally with Devel & QA, ensuring rapid and escalation of validated technical bugs.

Incident Management Troubleshooting Grafana GitHub Testing Escalation Management Product Support

Airport operationertions exec

Interglobe aviation limited

Feb 2018 - Mar 2022 (4 years 1 month)

Managing on time flight operations
Filing necessary documents
Pan network data coordinator

Incident Management Troubleshooting Grafana Escalation Management Product Support Airport Operations Flight Operations Data Compliance Flight Planning Software

Junior analyst

eClerx

Jun 2017 - Jan 2018 (7 months)

Troubleshooting Issues for AT&T services
Customer support specialist

Troubleshooting Product Support CRM Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Kurukshetra University

Bachelor of Technology, Civil Engineering

2013 - 2017

Grade: 8.5

Activities and societies: Completed a 4-year B.Tech, building a strong foundation in math, physics, and core engineering principles. Gained hands-on experience through labs, projects, and coursework in my specialization, along with problem-solving, technical analysis, and teamwork skills I've carried into my career.

Bachelor of Technology from Kurukshetra University, completed in 2017.