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Ari Wolfe

@ariwolfe

Implementation Manager driving customer onboarding success through scalable workflows and stakeholder alignment.

Zimbabwe
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What I'm looking for

I’m looking to lead customer onboarding and enterprise implementations where I can build scalable workflows, run discovery and requirements, manage stakeholders, and drive adoption. I want fast-moving teams that value operational excellence and continuous process improvement.

I’m a customer-facing implementation and operations professional with 8+ years of experience leading onboarding initiatives, managing complex stakeholder relationships, and coordinating cross-functional projects to drive successful adoption of new processes and systems.

In my current freelance role, I support 50+ client projects—coordinating delivery, leading discovery conversations, building implementation plans, workflow documentation, SOPs, and customer-facing resources, and serving as a primary point of contact throughout engagements. I proactively identify risks, resolve blockers, and maintain alignment while balancing competing priorities and delivering high-quality customer experiences in fast-paced environments.

I’ve also supported enterprise implementations at Amazon as a Senior Project Coordinator across multiple teams and stakeholders, maintaining visibility into project health, timelines, and deliverables while supporting change management and process adoption through communication, documentation, and stakeholder engagement. Earlier experience in accounts receivable and finance operations strengthened my operational rigor, accuracy, and structured approach—so I can build structure within rapidly evolving organizations.

Experience

Work history, roles, and key accomplishments

AE
Current

Client & Delivery Ops Coord

Ariwolfe Enterprise

May 2024 - Present (2 years 1 month)

Coordinated delivery across 50+ client projects by managing onboarding activities, implementation timelines, stakeholder communications, and operational workflows. Led discovery, built implementation plans and SOPs, and proactively identified risks and blockers to support adoption and long-term success.

Education

Degrees, certifications, and relevant coursework

Northwestern State University logoNU

Northwestern State University

Bachelor of Science, Business Administration (Management & Operations)

Earned a Bachelor of Science in Business Administration (Management & Operations) from Northwestern State University.

Northwestern State University logoNU

Northwestern State University

Bachelor of Science, Industrial & Organizational Psychology

Earned a Bachelor of Science in Industrial & Organizational Psychology from Northwestern State University.

Tech stack

Software and tools used professionally

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